Question 1

Do credits expire?

Accepted Answer

Credits are valid for 180 days from the date of purchase. That's six months to use them at your own pace.

Question 2

Can I use the API?

Accepted Answer

Yes. Every account gets full API access. Generate your API key from your profile page after signing up. Works with Make.com, n8n, or any HTTP client.

Question 3

How does the free tier work?

Accepted Answer

Every new account receives 100 free credits on signup. No credit card required. Use them to try any processing mode and see the results for yourself.

Question 4

What payment methods are accepted?

Accepted Answer

We accept credit cards and debit cards through our payment partner Fungies. Payments are processed securely.

Question 5

Can I get a refund?

Accepted Answer

As a digital product, credit packs are non-refundable once purchased. However, any processing job that fails is automatically refunded to your account — you only pay for successful results.

Question 6

What happens if processing fails?

Accepted Answer

Credits are automatically refunded to your account. You only pay for successfully processed images. No manual action required.

Question 7

Is there a batch discount?

Accepted Answer

Credit packs already offer bulk savings -- larger packs have a lower per-credit cost. The per-credit rate applies equally to all operations.

Question 8

How do mockup credits work?

Accepted Answer

Mockup credits are charged per template in your selected set. If your mockup set has 4 templates, processing one image costs 4 credits (one per template).

Question 9

Can I buy more credits anytime?

Accepted Answer

Yes, you can purchase additional credit packs at any time with no limits. Credits from multiple purchases stack together in your account.

Question 10

What's included in each credit?

Accepted Answer

Each credit covers the full processing for one image: resizing, DPI conversion, format optimization, and output delivery. Listing previews and watermarks are included at no extra cost.

Question 11

Do I need a subscription?

Accepted Answer

No. Ratio Ready uses a simple pay-as-you-go model with one-time credit packs. No recurring charges, no commitments. Buy credits when you need them. Credits are valid for 180 days.

Question 12

How do I check my credit balance?

Accepted Answer

Your credit balance is always visible in the dashboard header. You can also check it programmatically via the API at the /v1/me endpoint.

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