Privacy Policy

At Ratio Ready, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By using Ratio Ready (ratioready.com), you agree to the practices described in this policy.

1. Information We Collect

1.1 Account Information

When you create an account, we collect your email address and basic profile information provided through our authentication provider. We do not store passwords directly — authentication is handled securely by a third-party auth service.

1.2 Images You Upload

When you use Ratio Ready, you upload images for processing. These images are stored temporarily on our servers solely to perform the requested operations and deliver results. See Section 3: Image Data for details on retention and deletion.

1.3 Usage Data

We collect basic usage data to operate and improve the service, including:

• Processing operations performed and credit usage
• Transaction and payment history (credit purchases)
• API usage patterns (request counts, endpoints accessed)
• Error logs related to failed processing jobs

1.4 Payment Information

All payment processing is handled by a third-party payment provider. We do not collect, store, or have access to your credit card numbers or payment method details. Our payment provider processes payments in accordance with their own privacy policy and PCI compliance standards.

1.5 Technical Information

Like most web services, our servers automatically log basic technical information such as IP addresses, browser type, and referring pages. This data is used for security monitoring and service reliability and is not linked to your personal identity.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Ratio Ready service
• Process your image processing requests
• Manage your account, credits, and transaction history
• Communicate with you about your account, including support requests
• Detect and prevent fraud, abuse, and security incidents
• Improve the service based on usage patterns and error data

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Image Data

Your images are the core of what you entrust to Ratio Ready, and we handle them with care:

• Temporary processing files: Uploaded and processed images are stored on our server for approximately 30 minutes after processing completes, giving you time to download results. After this period, files are automatically and permanently deleted.
• Batch ZIP files: When you use batch processing, the resulting ZIP archive is uploaded to secure cloud storage and available for download for up to 24 hours. After 24 hours, the ZIP file is permanently deleted.
• No long-term storage: We do not retain your images beyond the temporary periods described above. Once deleted, images cannot be recovered.
• No training or reuse: We never use your uploaded images for AI training, marketing, analytics, or any purpose other than fulfilling your processing request.

4. Third-Party Services

Ratio Ready relies on a small number of trusted third-party services to operate. Each service only receives the minimum data necessary to perform its function:

• Authentication provider — Handles user authentication (login, registration, session management). Receives your email address and authentication credentials.
• Payment provider — Processes credit purchases and payments. Receives payment details directly from you; we do not see or store payment card information.
• Database provider — Stores account data, credit balances, and transaction history. All connections are encrypted via SSL.
• Cloud storage provider — Stores batch ZIP files temporarily (up to 24 hours). Files are encrypted at rest and accessible only via time-limited signed URLs.
• AI processing provider — Provides AI-powered image upscaling. When you use the upscale feature, your image is sent to a third-party AI service for processing and the result is returned to our server. The provider does not retain your images after processing.

5. Cookies & Local Storage

Ratio Ready uses minimal browser storage, limited to what is necessary for the service to function:

• Session token (JWT): Stored to keep you logged in between visits. This is an authentication credential, not a tracking cookie.
• App cache: Ratio Ready is a web app. The local cache stores static assets (JavaScript, CSS, icons) for faster loading and basic offline functionality. No personal data is cached.

We do not use third-party tracking cookies, advertising pixels, or analytics services that track you across websites.

6. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

• All data transmitted between your browser and our servers is encrypted via HTTPS/TLS
• Database connections use SSL encryption
• API keys and authentication tokens are never logged or stored in plaintext
• Processed files are stored in isolated, per-job directories with path traversal protections
• Cloud storage (R2) uses time-limited presigned URLs — files are not publicly accessible

While we take security seriously, no system is 100% secure. If you discover a security vulnerability, please report it to support@ratioready.com.

7. Your Rights

You have the right to:

• Access your data: Request a copy of the personal data we hold about you (account information, transaction history, credit balance).
• Delete your account: Request deletion of your account and associated personal data. Contact us at support@ratioready.com to initiate account deletion.
• Data portability: Request your data in a machine-readable format.
• Correction: Request correction of inaccurate personal data we hold about you.

To exercise any of these rights, email us at support@ratioready.com. We will respond to requests within 30 days.

8. Children's Privacy

Ratio Ready is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@ratioready.com and we will promptly delete it.

9. Data Retention

We retain different types of data for different periods:

• Account data: Retained as long as your account is active. Deleted upon account closure request.
• Transaction history: Retained for up to 90 days for support and accounting purposes.
• Processed images: Deleted automatically within 30 minutes of processing.
• Batch ZIP files: Deleted automatically within 24 hours.
• Server logs: Retained for up to 30 days for security and debugging purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Material changes will be communicated via email or an in-app notification. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@ratioready.com.